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Terms of Use

Last updated: 29 April 2026

1. About this project

AOSI (Australian Open Services Index) is an open-source research project that aggregates publicly available data about support services across Australia. It is not a government service, not a referral platform, and not a substitute for professional advice.

2. No warranty or guarantee

All data is provided "as is" without warranty of any kind, express or implied. We make no guarantees about the accuracy, completeness, reliability, or currency of any information displayed. Service details including names, addresses, phone numbers, opening hours, and eligibility criteria may be outdated, incorrect, or incomplete.

3. Verify before use

You must independently verify all information before relying on it for any purpose, including but not limited to:

4. Data sources

Data is aggregated from publicly available government registers, OpenStreetMap, and other open data sources. Each record attributes its source. We do not independently verify the data provided by these sources. Source data may be months or years old — check the source vintage shown on each record.

5. Not professional advice

Nothing on this site constitutes legal, medical, financial, or professional advice. If you or someone you know needs immediate help, contact emergency services (000) or Lifeline (13 11 14).

6. Limitation of liability

To the maximum extent permitted by law, the AOSI project, its contributors, and its maintainers are not liable for any loss, damage, or harm arising from the use of or reliance on information provided through this site. This includes direct, indirect, incidental, or consequential damages.

7. Open-source licence

The AOSI codebase is open source. The aggregated dataset is made available under open data principles. See our GitHub for licence details. Underlying source data retains its original licence terms.

8. User conduct

You agree not to:

9. Changes to these terms

We may update these terms at any time. Continued use of the site after changes constitutes acceptance of the updated terms. The "last updated" date at the top of this page will reflect any changes.

10. Contact

For questions about these terms or to report a data issue, please open an issue on GitHub.